Refund policy
Return Policy
You may request a return within 14 days of receiving your product.
To be eligible for a return, the item must be in the same condition as you received it: unused, undamaged, complete, with all original tags attached (if applicable), and in its original packaging. We may also require your order number, receipt, or proof of purchase to verify your order.
To initiate a return, you can contact us at support@medusajewels.com.
Returns must be sent to the following address:
Kurtuluş Mahallesi, Prof. Dr. Oktay Sinanoğlu Caddesi, No: 21/A 13 Gürsu/Bursa
Once your return request has been approved, we will provide you with the necessary instructions on how and where to send your item. Items sent back to us without first requesting a return will not be accepted.
For returns due to a change of mind, dissatisfaction with the product, or exercising the right of withdrawal, the customer is responsible for return shipping costs. In cases involving an error on our part, such as defective, damaged, or incorrect items, an appropriate resolution will be provided after the necessary review.
If you have any questions regarding returns, please contact us at support@medusajewels.com.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item is defective, damaged, or different from what you ordered, please contact us as soon as possible at support@medusajewels.com.
To help us assess the issue more quickly, we may ask you to provide photos or videos of the product and its packaging, if available.
Return Conditions
To be eligible for a return, the Snake Necklace must meet the following conditions:
- It must be unused and undamaged.
- It must be free from stains, tears, deformation, or signs of wear.
- All parts must be complete and included.
- Original tags, if any, must remain attached.
- It must be returned in its original packaging, along with any accessories included with the product.
All of the above conditions must be met.
If the product shows signs of damage caused by the customer, missing parts, or a reduction in value beyond what would result from normal use, the return request may be evaluated accordingly.
Exchanges
If you would like a different product or option, the fastest way is to initiate a return for your current item and, once your return has been completed, place a new order for the item you want.
Refunds
Once we receive your returned item, we will inspect it. After the inspection is complete, we will notify you of the status of your return request.
If your refund is approved, the amount will be refunded to your original payment method within 10 business days.
Please note that the time it takes for banks and credit card companies to process and post the refund to your account may vary.
If more than 15 business days have passed since your refund was approved and you have not received your payment, please contact us at support@medusajewels.com.