Shipping policy
Shipping Policy
At Medusa Jewels, we strive to prepare and dispatch your orders as quickly as possible.
Order Processing Time
Orders are typically prepared and handed over to the shipping carrier within 1-3 business days after payment confirmation.
Minor delays in order processing may occur during weekends, public holidays, and busy promotional periods.
Delivery Time
Once your order has been handed over to the shipping carrier, delivery times may vary depending on the delivery address and the carrier's workload.
Orders within Turkey are generally delivered within 4-18 business days. This timeframe is an estimate, and delays caused by the shipping carrier may occur.
Shipping Fees
Any applicable shipping fees will be displayed during checkout before you complete your order.
During promotional periods offering free shipping, no additional shipping fees will be charged.
Order Tracking
Once your order has been handed over to the shipping carrier, tracking information, if available, will be provided via email, SMS, or through your order details.
Please note that tracking information may take some time to appear in the system, depending on the shipping carrier.
Shipping Address
Please ensure that your shipping information is accurate and complete when placing your order.
Please note that customers may be held responsible for delivery delays resulting from incomplete or incorrect address information.
If your order has not yet been shipped, you may request an address change by contacting us as soon as possible at support@medusajewels.com.
Once your order has been handed over to the shipping carrier, changing the delivery address may not always be possible.
Damaged or Incomplete Deliveries
We recommend inspecting your package upon delivery.
If your product arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible at support@medusajewels.com.
To help us assess the issue promptly, we may request photographs of the product and its shipping packaging.
Undeliverable Orders
If an order is returned to us due to an incorrect or incomplete address, the recipient being unavailable at the delivery address, or the shipping carrier being unable to complete the delivery, additional shipping fees may apply for reshipment.
Shipping Delays
Delivery delays may occur due to high shipping volumes, adverse weather conditions, public holidays, or other circumstances beyond our control.
If you have any questions regarding your order, please contact us at support@medusajewels.com.