Privacy policy

Medusa Jewels operates this store and website, including all related information, content, features, tools, products, and services, to provide you, our customers, with a personalized shopping experience (the "Services"). Medusa Jewels is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and share your personal information when you visit or use the Services, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and shared as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or another individual, or that can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified in a manner that prevents it from identifying or being reasonably associated with you. Depending on how you interact with the Services, where you reside, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from your personal information:

  • Contact information such as your name, address, billing address, shipping address, phone number, and email address.
  • Financial information such as credit card, debit card, and financial account numbers, payment card information, financial account details, transaction details, payment methods, payment confirmations, and other payment-related information.
  • Account information such as your username, password, security questions, preferences, and settings.
  • Transaction information such as products you add to your shopping cart or wishlist, purchase, return, exchange, or cancel, as well as your transaction history.
  • Communications with us such as information you share when contacting us, including when submitting a customer support request.
  • Device information such as information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information such as information about your interactions with the Services, including when and how you interact with or navigate through the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you such as when you create an account, visit or use the Services, contact us, or otherwise provide us with your personal information;
  • Automatically through the Services such as from your device when you use our products or services or visit our websites, including through cookies and similar technologies;
  • From our service providers such as when we engage service providers to assist with certain technologies or when they collect or process your personal information on our behalf;
  • From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, Personalizing, and Improving the Services. We use your personal information to fulfill our contractual obligations to you, process your payments, ship your orders, remember your preferences and products of interest, send account-related notifications, process your purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and provide a personalized shopping experience, such as product recommendations based on your purchases. This may also include using your personal information to further personalize and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, text message, or postal mail. We may also use your personal information to display online advertisements for products or services on the Services or other websites, based on your previous purchases, items added to your shopping cart, and other activities on the Services.
  • Security and Fraud Prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or take action against potential fraudulent, illegal, dangerous, or malicious activities, protect public safety, and maintain the security of our Services. If you choose to create an account while using the Services, you are responsible for maintaining the security of your account credentials. We strongly recommend that you do not share your username, password, or other account access information with anyone.
  • Communicating with You. We use your personal information to provide customer support, respond promptly to your inquiries, deliver effective services, and maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable laws, respond to valid legal processes, including requests from law enforcement or government authorities, review or participate in legal discovery proceedings, manage potential or ongoing litigation or other legal disputes, and investigate or enforce potential violations of our terms or policies.

How We Share Your Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

  • Sharing information with Shopify, vendors, and other third parties that provide services on our behalf, such as information technology management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping services.
  • Sharing information with our business and marketing partners to provide marketing services and advertisements to you. For example, we use Shopify to support personalized advertisements through third-party services based on your online activities across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to request that information about you not be shared for targeted advertising and marketing based on your online activities across different merchants and websites.
  • Sharing certain information with third parties when you direct us to do so, request it, or provide your explicit consent, such as sharing information to ship products to you or when you use social media widgets or login integrations.
  • Sharing information with our affiliates or other entities within our corporate group.
  • Sharing information in connection with business transactions, such as mergers or bankruptcy proceedings, to comply with applicable legal obligations, including responding to subpoenas, search warrants, and similar requests, to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, or the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services. Information you provide through the Services will be transferred to and shared with Shopify and third parties that may be located outside your country of residence for the purpose of providing and improving the Services. In addition, to protect, grow, and improve our business, we use certain advanced Shopify features that rely on data and information derived from your interactions with our Store, other merchants, and Shopify. To provide these advanced features, Shopify may use personal information collected in connection with your interactions with our Store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information and responding to requests to exercise your rights regarding its use of that information for these purposes. For more information about how Shopify uses your personal information and the rights you may have, please see the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies, as well as their other terms and conditions. We do not guarantee or accept responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information available on them. Information you provide in public or semi-public areas, including information shared on third-party social media platforms, may become visible to other users of the Services and/or users of those third-party platforms and may be available for use by us or third parties without restriction. The inclusion of such links in the Services does not imply our endorsement of the content of the linked platforms or their owners or operators unless expressly stated otherwise in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the legal age of majority in the jurisdiction where you reside. If you believe that your child has provided us with their personal information, you may contact us using the contact information provided below to request the deletion of such information. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under the age of 16, as those terms are defined under applicable laws.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information you transmit to us may not be secure while in transit. Therefore, we recommend that you do not use insecure communication channels to send us sensitive or confidential information.

The length of time we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services to you, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute and may apply only in certain circumstances. We may decline your request where permitted by law.

  • Right to Access / Know. You may have the right to request access to the personal information we hold about you.
  • Right to Delete. You may have the right to request the deletion of personal information we hold about you.
  • Right to Correct. You may have the right to request the correction of inaccurate personal information about you.
  • Right to Data Portability. You may have the right to receive a copy of the personal information we hold about you and, under certain conditions and subject to specific exceptions, request that this information be transferred to a third party.
  • Managing Communication Preferences. We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option included in those emails. If you opt out, we may continue to send you non-promotional emails, such as messages related to your account or orders you have placed.

You may exercise these rights through the options provided within the Services or by contacting us using the contact information provided below. For more information about how Shopify uses your personal information and any additional rights you may have, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. To the extent permitted or required by applicable law, we may need to verify your identity before processing your requests. In accordance with applicable laws, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before accepting a request from an authorized representative, we may require proof that the representative is authorized to act on your behalf, and you may also be required to verify your identity directly with us. We will respond to your request within a reasonable timeframe in accordance with applicable laws.

Complaints

If you have any complaints regarding how we process your personal information, please contact us using the contact information provided below. Depending on where you reside, you may have the right to appeal our decision by contacting us using the information below or to lodge a complaint with your local data protection authority.

International Transfers

Please be aware that we may transfer, store, and process your personal information outside your country of residence.

Where we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent agreements issued by the relevant UK authority, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will publish the revised Privacy Policy on this website, update the "Last Updated" date, and provide any notices required under applicable laws.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us at +905059816009, email us at support@medusajewels.com, or contact us at Kurtuluş Mahallesi, Prof. Dr. Oktay Sinanoğlu Caddesi, No: 21/A 13 Gürsu/Bursa.